Shipping policy

Where we ship
We currently ship to addresses within the United States and Canada.

Processing time
Orders are packed and dispatched within [1–2] business days of being placed. Orders placed after [2pm ET] on a Friday are dispatched the following Monday.

Transit time
Standard shipping: [3–5] business days 
Expedited shipping: [1–2] business days

Orders ship from our facility in New Jersey. You will receive a tracking number by email as soon as your order leaves us.

Glass packaging
Our honey and ghee are packed in glass and cushioned for transit. If a jar arrives broken, photograph the package and contents as you received them and email us at hello@aumeorganics.com within 7 days. We will replace it at no cost.

Natural variation in transit and over time

Ghee is shelf-stable and does not require refrigeration. In summer transit it may soften or liquefy. This is normal and does not affect quality, flavour, or shelf life it will re-solidify at room temperature.

Our honey arrives clear. Over months it will deepen in colour, moving from pale gold toward amber. This is what raw, unpasteurised honey does as it ages it is a sign that the honey was never heat treated to hold it in a fixed state, not a sign that anything is wrong. Flavour and quality are unaffected.

Neither is grounds for a replacement on its own, but write to us at hello@aumeorganics.com if you have any concern about what arrived.

Undeliverable and returned packages
If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. 

Delays
We are not responsible for carrier delays, weather disruptions, or customs holds once a package has left our facility.